Return, Cancellation & Refund Policy
Returns, Exchanges & Cancellations
We want you to love every piece. If something isn't right, here's how we'll make it right.
Returns
We accept returns on most items within 7 days of delivery. To start a return:
- Email us at care@kaashcollection.com within 3 days of delivery with your order number and a photo of the item.
- We'll review and confirm your return. Once approved, please ship the item back within 7 days.
- Items must be returned with original tags attached and in unworn, unwashed condition.
Return shipping is paid by the buyer. We recommend using a tracked service — we can't be responsible for returns lost in transit.
What we can't accept
A few categories are final sale because of the nature of the product:
- Sale, discounted, or promo-code items
- Custom or personalized orders
- Items returned without tags or with tags removed
- Items shipped back without prior approval from us
About handloom and natural variations
Each saree is handwoven by artisans in India, and small variations are part of what makes them special. The following are characteristics of authentic handloom, not defects, and aren't eligible for return:
- Slight color variation between your screen and the actual fabric
- Loose threads or minor zari irregularities
- Subtle differences in weave or texture between pieces
If you receive a piece with a genuine defect (a tear, missing component, or damage in transit), email us photos at care@kaashcollection.com within 3 days and we'll verify against our quality-check records and make it right.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 15 business days. You'll get an email confirmation when it's processed.
Cancellations
We process orders quickly to get them to you fast — usually within 1–2 business days from our Pleasanton studio.
- Within 12 hours of ordering (and before shipment): we can cancel for you. A 5% restocking fee applies to cover payment processing and order-prep costs.
- After shipment: we're unable to cancel, but you're welcome to return the item once it arrives following our returns process above.
Need help?
Email care@kaashcollection.com is the fastest way to reach our team and gets a response within 24 hours. So we have a clear record of your request, please put returns, exchanges, and refund questions in writing via email rather than phone, chat, or WhatsApp — it helps us serve you accurately.
📍 Visit us in person: 405 Boulder Court, Suite 200-I, Pleasanton, California 📞 415.827.9482 (by appointment)
Men's Kurta Pajama
Shipping Policy
We ship handpicked Indian ethnic wear from our Pleasanton, California studio, usually within 1–2 business days of your order.
Where we ship
- United States: free standard shipping on orders over $50
- International: we ship to Canada, the United Kingdom, and Australia. International shipping is calculated at checkout based on weight and destination.
Shipping options & timing (United States)
| Service | Timing | Cost |
|---|---|---|
| Standard | 6–7 business days | Free on orders $50+ |
| 2-Day Shipping | 4–5 business days total (includes 1–2 days handling) | $12–$15 |
| Express | 2–3 business days total | Calculated by weight at checkout |
Business days are Monday–Friday, excluding U.S. holidays. Timing starts from the day your order ships, not the day it's placed.
Tracking your order
You'll receive a tracking number by email as soon as your order ships. If you haven't seen it within 2 business days of ordering, check your spam folder or email us at care@kaashcollection.com and we'll resend it.
A note on carrier delays
Once your package leaves our studio, it's in the hands of USPS, UPS, or FedEx. Occasionally carriers run behind — especially during festival and holiday seasons — and these delays are outside our control. If you're shopping for a specific event, we strongly recommend ordering at least 2 weeks ahead and choosing 2-Day or Express shipping for time-sensitive occasions.
If your tracking shows your package is stuck or delayed, email us — we'll help you open a carrier inquiry and do everything we can on our end.
Pickup at our Pleasanton store
Local to the Bay Area? You're welcome to pick up your order in person at our Pleasanton boutique — just choose "Local Pickup" at checkout. We'll email you when it's ready.
📍 405 Boulder Court, Suite 200-I, Pleasanton, CA 94566 📞 415.827.9482 (by appointment)
Questions?
Email us at care@kaashcollection.com — we respond within 24 hours.
Product Information & Disclaimers
Every Kaash piece is handpicked from weavers across India and inspected at our Pleasanton studio before shipping. Here's what to know before ordering — it'll help you choose with confidence.
Sizing
We provide a detailed size chart on every product page. A few things to keep in mind:
- Always refer to our size chart, not the size of a kurta or saree blouse from another brand. Sizing varies significantly across Indian ethnic wear makers, and a "Large" from one brand may differ from ours by 2–3 inches.
- For kurtas, the size chart shows the kurta's actual measurements (chest, length, sleeve), not body measurements. To find your size, measure a similar garment you already own and love the fit of, and compare to our chart.
- We're happy to help you choose. Email care@kaashcollection.com with your chest, height, and the product link, and we'll recommend a size based on the measurements you share.
Color & fabric
Indian handloom is woven by hand, and that's exactly what makes it beautiful. A few characteristics to expect:
- Color rendering varies by screen. The fabric in person may look slightly different from your phone or laptop display depending on lighting, brightness, and screen calibration. We photograph in natural light to keep things as true as possible.
- Slight texture and weave variations between pieces are normal in handloom and are part of the artistry — not flaws.
- Zari (metallic thread) color and finish can vary slightly between batches, especially in Banarasi and Kanjivaram silks.
These natural variations are characteristic of authentic handloom and aren't eligible for return. If you receive a piece with a genuine defect — a tear, missing component, or shipping damage — please email us within 3 days of delivery with photos and we'll make it right.
Tags & authenticity
Every Kaash product ships with our authenticity tags attached. Please keep tags on until you're sure you'll keep the piece. Items returned with tags removed or tampered with aren't eligible for refund, even if defective, as we can't verify the item's origin and condition.
Care & maintenance
Each product page includes care instructions specific to the fabric. As a general rule:
- Silk sarees and silk-blend kurtas: dry-clean only
- Cotton, linen, and cotton-silk pieces: gentle hand-wash in cold water; do not wring; air-dry in shade
- Items with embroidery, sequins, or zari: dry-clean only
Following the care guide will keep your piece beautiful for years.
Need help deciding?
We'd love to help. Email care@kaashcollection.com, visit us in Pleasanton, or call 415.827.9482 to schedule an in-person styling appointment