Returns & Refund Policy

Returns, Exchanges & Cancellations

We want you to love every piece. If something isn't right, here's how we'll make it right.

Returns

We accept returns on most items within 7 days of delivery. To start a return:

1. Email us at care@kaashcollection.com within 3 days of delivery with your order number and a photo of the item.
2. We'll review and confirm your return. Once approved, please ship the item back within 7 days.
3. Items must be returned with original tags attached and in unworn, unwashed condition.

Return shipping is paid by the buyer. We recommend using a tracked service — we can't be responsible for returns lost in transit.

What we can't accept

A few categories are final sale because of the nature of the product:

• Sale, discounted, or promo-code items
• Custom or personalized orders
• Items returned without tags or with tags removed
• Items shipped back without prior approval from us

About handloom and natural variations

Each saree is handwoven by artisans in India, and small variations are part of what makes them special. The following are characteristics of authentic handloom, not defects, and aren't eligible for return:

• Slight color variation between your screen and the actual fabric
• Loose threads or minor zari irregularities
• Subtle differences in weave or texture between pieces

If you receive a piece with a genuine defect (a tear, missing component, or damage in transit), email us photos at care@kaashcollection.com within 3 days and we'll verify against our quality-check records and make it right.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 15 business days. You'll get an email confirmation when it's processed.

Cancellations

We process orders quickly to get them to you fast — usually within 1–2 business days from our Pleasanton studio.

• Within 12 hours of ordering (and before shipment): we can cancel for you. A 5% restocking fee applies to cover payment processing and order-prep costs.
• After shipment: we're unable to cancel, but you're welcome to return the item once it arrives following our returns process above.

Need help?

Email care@kaashcollection.com is the fastest way to reach our team and gets a response within 24 hours. So we have a clear record of your request, please put returns, exchanges, and refund questions in writing via email rather than phone, chat, or WhatsApp — it helps us serve you accurately.

📍 Visit us in person: 405 Boulder Court, Suite 200-I, Pleasanton, California 📞 415.827.9482 (by appointment)